IT/IS Incident Investigation


An incident investigation is a formal and systematic process for identifying the events that caused, contributed, or led to workplace incidents. The main goal of an incident investigation is to determine the root causes of near misses, property damage, injuries, or fatalities in order to implement corrective measures to prevent future occurrences. In other words, it’s about understanding why an incident happened and taking steps to ensure it doesn’t happen again.

Here are some key points about incident investigation:

  1. Purpose: Incident investigations aim to uncover the underlying factors that led to an undesirable event, such as an accident or a near miss. By analyzing and identifying the circumstances surrounding the incident, organizations can learn from their mistakes and improve safety protocols.
  2. Systematic Approach: Incident investigations follow a structured process. They involve collecting relevant information, interviewing witnesses, examining evidence, and analyzing data. The goal is to go beyond immediate causes and delve into deeper issues that contributed to the incident.
  3. Not About Blame: It’s essential to emphasize that incident investigations are not about placing blame or finding a scapegoat. Instead, they focus on understanding the entire chain of events and identifying systemic deficiencies. This approach encourages a culture of safety and continuous improvement within the organization.
  4. Collaboration: Effective incident investigations involve collaboration among various stakeholders, including supervisors, managers, and employees. Each person brings different knowledge and perspectives, which enriches the investigation process.
  5. Root Causes: Investigating beyond surface-level causes is crucial. For example, if a safety rule was not followed, the investigation should explore why. Was it due to production pressures, outdated procedures, or inadequate training? Addressing these underlying factors helps prevent similar incidents in the future.